FAQ

Availability & Tours

What apartments are currently available?

For the most up-to-date availability, pricing, and floor plan information, please visit our website or contact our leasing team directly.

Can I schedule an apartment tour?

Yes. Tours can be scheduled conveniently through our website by selecting an available date and time that works best for you.

Do you offer self-guided tours?

Yes, self-guided tours are available six days a week, Monday through Saturday. Self-guided tours are not available on Sundays.

Can I apply online?

Yes. All applications must be completed online through our website.

What is needed to complete an online application?

To complete an online application, applicants will need to submit the required application fee and holding deposit, along with all requested documentation needed to verify their qualifications.

Applications, Qualifications & Fees

What are the requirements to apply for an apartment?

All applicants must complete an application and meet the community’s qualification requirements, including income and screening criteria.

What are the income requirements?

Applicants must have a combined gross monthly income of at least 2.5 times the monthly rent. If there are multiple applicants, qualifying income may be combined.

What documents are needed to apply?

Applicants should provide two months of pay stubs downloaded directly as PDF files that can be verified through Snappt. If pay stubs cannot be processed through Snappt, applicants may provide three months of bank statements that can be verified and correspond with their reported income.

Are there application fees or deposits required?

Yes. Applicants are responsible for the required application fee and applicable deposit as part of the application process.

What is the application fee?

The application fee is $66.92 per applicant.

What is the required deposit?

The required security deposit starts at $500, depending on the applicant’s qualification and the apartment home selected.

Pets

What is your pet policy?

Residents may have up to two pets per apartment home.

Are there breed restrictions for pets?

Yes. Restricted breeds include Rottweiler, Pit Bull, American Terrier, Akita Inu, Staffordshire Terrier, Bull Terrier, Alaskan Malamute, Doberman Pinscher, Chow Chow, German Shepherd, Presa Canario, Siberian Husky, and Husky.

What pet fees are required?

A $500 additional pet deposit is required per pet.

How much is pet rent each month?

Monthly pet rent is $65 per pet.

Parking

What parking options are available?

Each apartment home includes one assigned carport.

Is guest parking available?

Yes. Guests and residents with a second vehicle may park in the uncovered parking spaces.

Can I reserve a parking space?

Residents are provided with one assigned parking space, and additional spaces cannot be reserved.

Lease Terms & Renewals

What lease terms are available?

We offer lease terms ranging from 3 to 12 months, depending on availability.

Do you offer short-term leases?

Yes. Short-term lease options are available, with terms starting at 3 months.

How do lease renewals work?

Renewal documents, including the required TIC forms, must be completed in person at the leasing office. Residents will need to schedule an appointment to complete the renewal process.

Utilities, Internet & Packages

What utilities are included with my apartment?

Utilities are not included in the rent. Residents are responsible for their applicable utility costs.

Is internet included?

Beginning September 1, 2026, we will be partnering with Xfinity to offer residents a special community internet program.

How are packages delivered?

Packages are delivered directly to the resident’s doorstep.

How do I submit a maintenance request?

Maintenance requests can be submitted through the resident portal, in person at the leasing office, or via Textline.

How long does maintenance take to complete requests?

Please allow our maintenance team up to 48 business hours to respond to and address your service request. Emergency maintenance concerns will be handled according to their urgency.

Amenities, Location & Community Information

What amenities are available in the community?

Bay Village offers a variety of amenities, including a swimming pool, hot tub, dog park and dog enclosures, lookout areas, water views, fitness center, and clubhouse.

What attractions and conveniences are nearby?

Bay Village is conveniently located near Pinole Vista Shopping Center, Pinole Square Shopping Center, Trader Joe’s, Target, Safeway, and a variety of restaurants and cafés. Residents can also enjoy nearby parks, including Pinole Valley Park and Bayfront Park, with convenient access to I-80 for travel throughout the East Bay.

What schools are nearby?

Bay Village is located near Grace Patterson Elementary School, Franklin Middle School, and Vallejo High School. School assignments are subject to change, so residents should confirm current enrollment boundaries directly with the school district.

What commuting options are available nearby?

Bay Village offers convenient access to I-80, I-780, and State Routes 29 and 37. Public transportation options include SolTrans bus service, connections to El Cerrito del Norte BART, and the Vallejo Ferry Terminal, which provides ferry service to San Francisco.